We have a 3 day return policy (from delivery date) for orders within Lagos and a 7 day return policy (from delivery date) for orders outside Lagos except for products such as Books, DVDs, CDs, Diapers, Wipes, Creams & Breast Pumps for which no returns are accepted.
PLEASE NOTE ITEMS ON SALE ARE NOT RETURNABLE OR EXCHANGEABLE
|Within Lagos||3 Days from Delivery Date|
|Other States||7 Days from Delivery Date|
|Food Products, Personal Care Products, Books & DVDs||No Returns Accepted|
Please note that the product(s) should be unused, unwashed with all original tags intact and should be sent back in original packaging along with all parts and freebies and a copy of original invoice. To ensure that the quality of the product is maintained, please make sure that the product(s) are properly packaged when you are returning it.
Please note that returns will ONLY be accepted if we have supplied you a wrong product other than the one you ordered or If by any chance there is an issue with the product(s) you ordered. Please Fill the returns page on our website or Contact us by email intimating us of the item to be returned. Endeavour to get the item across to us, if your complaints are valid, we will send back another item to you and bear the shipping cost. In cases where we do not have the item again, a refund will be made to you.
To ensure that we can identify and track the product(s) returned by you, please do inform us of the name of the courier company and the courier tracking number/ AWB number.
The refund process will be initiated once we have received the product(s) back in our warehouse and we have completed all quality checks to ensure that the product is unused, in original pakaging and in good condition, except for the issue described by you. We will refund the entire amount paid by you for the product(s). Please Note: Shipping charges are not refundable.
Typically the refund process is completed within 7 days from time of refund initiation.
NOTICE: If you send a product back without any reasonable explanation or for no reason, WE WILL NOT ACCEPT IT.